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19.09.13 - From: Gary Black [Mailto:]
Sent: 13 September 2013 17:06
To: Joe Reilly
Subject: Re: Price Of Drum Unit
How Much Is A New Machine?
Kind Regards
Gary Black
Director
Jb Foods (Scotland) Ltd
Edgefield Industrial Estate
Loanhead
Midlothian
Eh20 9Tb
Ddi :
Switchboard :
Direct Fax :
Www.Jbfoods.Net <Http://Www.Jbfoods.Net/>
From: Joe Reilly [Mailto:]
Sent: 13 September 2013 16:38
To: Gary Black
Subject: Price Of Drum Unit
Hi Gary
Regarding Your Conversation With Ruairidh Regarding A New Drum For Your Fs-2000 Printer, I Can Confirm That The Cost Of The Part Is Â£303.00 + Vat.
Please Advise If You Wish For Us To Order And Fit The Drum And I Will Proceed With This Asap.
Kind Regards
Joe Reilly
Service Control
A Kelly Ltd.
Ruaridh Advised We Already Service About Four Of Their Machines So May Have More And Be A Good Op For Gary”¦..Try For Fri 27/10
On Call Try Again
 <Mailto:>
Fiona Boyd (Hr Manager)”¦.In To See Fiona On Fri 27.10 @ 10 But She Might Be A Bit Later At 10.15”¦.
 <Mailto:>
(Spoke To Gary Black As Meeting Request Refused Form Phiona But He Doesn’T Deal Just Sent Email With Phiona Being Off That Day – Spoke To Phiona And Ok To Reschedule To Mon 21/10 At 10 A.M. – Meeting Request Sent
13.08.14 - If Can Get In With Md Not Operation
 Left Message For Gary To Call Back
Spoke With Gary Black But He Really Doesn’T Want To Get Involved Again In Process That Is Why He Passed On To Fiona....Will Speak To Fiona And Call Us Back With Update.
Spoke With Gr And Seemingly Fiona Advised That Our Devices Doesn’T Support Their System However It Was A Kyocera Device We Had Replaced Also We Can Offer A Install Evaluation To Confirm All Would Work Before Committing To Anything.
Emailed Gary Black Over Details....Follow Up If Not Heard
Call From Gary
Hi Gary
Gary Black Came Back To Me Following Call/Email This Morning  And Problems They Are Having Is With Their System Provider (Lady Lodge?) Who Are Currently Supporting Them With Equip They Have Now (Kyo) But They Have Been Advised If They Go Elsewhere Then They Are Refusing To Support Them? And Will Start Charging For Software Support.
 All On Hold Just Now But They Will Continue To Use Us For Hard Ware Support Meantime And Intend To Re Visit This Mid Oct (Will Be Phiona Who Will Be Dealing With All)  And Gary Assures We Are Still In The Running Not Discounted But Initially Want To Get Other Depot Up And Running Which They Are In Process Of Opening Down At Berwick On Tweed Before They Look At Again.
Thanks
Nina
Emailed Gr And Diaried To Mid Oct
7.10.14 – See If Free On 14Th Oct At 4P.M”¦..Phiona Back Thurs
9.10.14 – Spoke To Phiona But Not Wanting To Look At Until Jan New Depot Just Up And Running From Monday”¦Quite Rude”¦Try Gary In A Month. Phiona Said Gary Doesn’T Deal With She Does
01.03.16 – Call From Ruairidh – We Are Still Servicing Their Printer And Worth Another Go – Still Lots Of Kyocera Printers”¦...
Lee Brown (Md) – Try For Tues 15Th March”¦.Lee Away Until Next Week Left Message For Phiona Worth Another  Go And If No Joy Try Lee”¦.
07.03.16  - Spoke With Scott But He’S Sayng Still Phiona Who Deals And Gave Me Direct –Call But Straight To Vm
Called Phiona – As Below”¦..
Hi Ruairidh Just Giving You An Update On The One You Called About Last Week. Spoke With Director But Still Only Phiona Who Can Deal With And She’S Not The Best But I’Ll Keep Persevering With Her. Wants Call Back 6 Months To See If We Can Come In And Look At. Said They Are Using A 3Rd Party For Servicing And Just Handful Of Ones Left That We Look After. Will Get There With Her”¦.Eventually Lol And Keep You Posted.
26.08.16 – Called Again – Going Into Meeting To Call Her Next Week
5.6.17 - Http://Www.Jbfoods.Biz/Home.Php
Think We’Ve Tried This Before But Worth Another Go”¦  We Do T&M Calls On Kyocera Printers They Have Onsite At Loanhead
Andy Lynch Been In Today, Contact Name Is Phiona, Its Needs Drum, Fuser And Paperfeed Tyres For 2100, Probably Circa Â£400
10.12.18 –Try For Tomorrow – In At Dobies Lasswade –
Charlotte Thomson (Dir)”¦”¦.2Mro”¦”¦.Girl Says Phiona Left And David Deals With Printer Side
David Mckay (It)”¦..”¦..No Ans”¦..
 <Mailto:>
Notes
Date	Time	Type Call	Comments	By
12.12.18	11.31	1St Apt	Been In To This One Previously When Phiona Was Dealing With Printers But Never Went Anywhere With Her. Phiona Now Left Tried With Director Gary Black – Adv It Mgr Deals With David Mckay (Think Phiona Replacement) Spoke With David – Still Lots Of  Owned Desktop Printers (Including Some Kyocera) And Other Mfd Might Be On Lease. We Have Also Been In To Repair Their Kyo Printers Previously Had Email From Dir Gary Black (He Won’T Take Direct Apt) – David Ok For  New Year 8/1 @ 1.30 (He’S On Lunch Until 1)	Nw
8.1.19 – Update David In Meeting So Didn'T Get To See Him Can You Call To Get Him In For Monday Good Op
14.1.21  - Susanne.....
Hi Gary Another Zoom Please The It Guy David Moved On And Spoke With Suzanne Who Now Deals With Hr And It. She’S Not Free For Call Next Week But Ok Week After If Ok For 25Th Jan At 11 Please Invite To
Mix Of Printers Including 10 Kyocera Mentioned Some Through Ladylodge And Buy Own Ink Also Other On Maintenance Olivetti Had For About 5 Years And Some Others. Nice Lady Up For Looking At. Thanks

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