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9.11.10 – David Due In At 3.30 – Not At Desk Try Later – Spoke To David Who Adv He Had An Appointment With Stuart Young 2 Weeks Ago But Nobody Turned Up – Apologised And Have Arranged An An Apt For Thurs 16/12/10 At 10.30 A.M. – 2 Years Into 5 Year With Concept –Emailed To Confirm
See Mark – Spoke To Mark Who Confirmed Ok To Book For Gary On This Date – Emailed David To Confirm – Put Into Gary Diary –
Good Afternoon David
Thank You For Your Email.
It Will Be My Colleague Gary Rigley And Alan Kelly Who Will Be Attending Your Visit On That Day.
Thanks Nina,
Booked Out My Diary For The Date.
Can You Confirm Who Is Actually Attending So That I May Inform The School Office
Regards
David
D. Cuthbert
Ict Network Manager
Craigholme School
72 St Andrew'S Drive
Glasgow G41 4Hs
Tel:
Ddi:
15.11.10
Nina,
There Is A Guy Stuart Young Who Keeps Trying To Contact The School Business Manager.
This Is The Person Who Has Failed To Show Up And I’M Not Desperate To Speak With Someone Who Fails To Attend Meetings Without Communicating This To The Customer.  This Is Part Of The Reason That I’M Not Keen To Deal With Another Copier Company Whilst In The Middle Of A Contract.
As I’Ve Agreed To Meet With You Could You Please Advise Him?
Thanks
David
Good Morning David,
Thank You For Your Email Which I Have Just Received Today Due To Being On Holiday On Friday.
Apologies For This Clearly There Has Been An Internal Cross Over And I Will Certainly Pass On Your Request To My Colleague.
I Hope You Had A Lovely Weekend And We Look Forward To Meeting Up With Yourself On Thursday 16Th December 2010 At 10.30 A.M. As Planned.
Kind Regards
Nina
24.11.10 - Gary/Nina
Managed To Get To The Bottom Of The Confusion With The Bursar And It Guy At Craigholm
It All Appears Very Political At Their End With The It Manager Not Taking Delight In Being Told What To Do By The Bursar Who Stuart Has Been Into See And Has All The Contract Details Etc
A Feasibility Study Has Been Agreed With The Bursar By Stuart Who Will Ultimately Sign Any Deal Off For 1St Dec, Therefore I’Ve Taken The Apt For The 16Th Out Of The Calendar And If You Could Look To Fill Other Appts Around The Remaining Calls That Would Be Great
Apt Cancelled
6.4.11 – Check Out Name For Burser  - Linda Tolan Office Manager Try Her For F/A  - Try Later This Afternoon – Not Sure When  Back They Are Working Skeleton Hours Due To Hols – Hazel Advised Linda Has Something Scheduled For 2Mro 10.30 – 11.30 But Can Try Before And She Will Say When Linda Is Going To Be In
7.4.11 – On Other Line Try Later – Not At Her Desk Try Later – On Call – Linda Away For Day And Off Now For Easter Hols Until 18/4 –
Alan Wants To Leave Just Now As Stuart Still Working On It
Morning Nina. Stuart Still Working On It So No Appt There For Us
11.7.11 -
Gary Also Meant To Say Re Craigholme Was Told To Hang Off With This As Sy Dealing”¦Do You Know If This Is Still The Case?
Don'T Think So Alan Has Heard Nothing From Sy On This So Just Hit It
Thanks
Gary
12.7.11 – Spoken To Mark Who Wanted Me To Advised Alan Kelly Has Asked Me To Call – Due To Apts Arranged Last Year And Things Weren’T Proceeded Wanted To See If Alan Could Pop In To See Him – David Advised They Have A New Business Manager Taken Over From Linda – Shirley Love Who Has Just Started Today So Would Prefer To Leave Until Sep Before Coming In Again  And He Has Spoken To Sy 6 Weeks Ago To Advised The Same”¦
Emailed Mark To See If To Continue F/Up Or Leave With Stuart –
Marks Email - Pass Back To Gary, I Assume He'Ll Check With Ak - Let Him Make The Call Given He'S Instigated It
Passed To Gary To Follow Up
15.12.11 – Alan Wanting Me To Arrange With Gary On His Own.
15.12.11 - *Use Glasgow Academy* Try Shirley Love –  <Mailto:>  – Spoke To Shirley Who Adv Not Sure Of Term Of Contract – Copiers On Multiple Sites Hardly Any Printers Ok For Thurs 19.1.12 @ 10.30
16.1.12 –Hazel Shirleys Receptionist Called To Say That Shirley Has A Few Things Lined Up And Would Like To Leave Apt With Gary Just Now But Adv Would Call Back End Of Jan To See About Re Arranging – Left Voicemail For Gary Also
30.1.12 – Try For Thurs 9/2 – Try Another Time On Her Direct
2.2.12 – Try   (Shirley Love Direct) – Spoke To Shirley But Wants To Leave Just Now Might Be Something Coming Up So Wants To Leave  Just Now And Get Back To Me
28.2.12 – Spoke To Shirley Who Adv Ok For 19/3 @ 10 – Emailed To Confirm
21.3.12 – Garys Update F/S Looking Good However Saying Just 3 Or 4 Printers But From Before We Did F/S And About 30 – Copiers Too Early
17.4.12  - Hi Gary,
Hazel Called To Cancel Tomorrow’S 10Am Appointment As They Are Too Busy.
She Said They Would Be In Touch At A Later Date To Re-Schedule.
Thanks
Diaried To Check Gary Chasing
19.4.12 – Cancelled Due To Being Too Busy (With Gary) – Try And Arrange Further  - Gary Wanting Me To Try And Arrange To Get Back In For F/S
23.4.12 – Spoke To Shirley Who Adv She Needs To Speak To Other Partys Involved – Other Changes Going And And Saying To Leave It With Her.
14.5.12 – Nipped Away Try Later – Try For 9 A.M. On 22.5 –With Someone
18.5.12 – No Ans – Hazel Advised That Shirley Saying In Middle Of Big Refurbishment And Won’ T Be Until End Of Summer Till They Look At If They Do. – Emailed Gary
9.8.12 – Back Shortly – No Ans –Spoke To Shirley And Ok For Thurs 30/8 @ 2 P.M.- Emailed To Conf
13.8.12- Ak Now Wanting To Change To Either 29 Or 31 – Shirley Not Free Either Day But Can Do 6/9 @ 2 – Emailed Alan. – Alan Ok For This Day
20.8.12 – Ak Wanting To Change To Either 5Th Or 7Th Sep – Shirley Ok To Change To 5Th @ 1.30 – Emailed To Confirm
4.9.12 –Hazel Call To Cancel Shirley Love’S Apt 2Mro Still On Going With Refurbishment And Will Call When She Has Spare Time To Look At  -
19.02.13 – Try Again For 7Th March ”¦”¦Shirley Confirmed Refurbishment Now Completed And Ok For 25Th March At 3.30
26.06.13 –Garys Update F/S July
13.09.13- Gary Looking To Start Process Again And Use Cargilfield School Also Glasgow Academy”¦..Hazel Answered But Shirley In A Lot Of Meetings So Can Try Later
21.11.13 – Try Monday At 9”¦..Mon
25.11.13  - Try For Mon 2/12 ”¦..Engaged Try Later
26.11.13   - 2Mro
27.11.13 – Meeting Try Later
02.05.14 – No Ans Try Later
12.05.14 – Not At Desk Try Again
13.05.14 – Not At Her Desk Try Again Later ....Prob Busy With Meetings This Week...Try Again Next Week.
19.05.14 – Meeting Try Later ...Try Later This Week.....Not At Desk Try Later
21.05.14 –Meeting
22.05.14 – Spoke With Shirley But No Longer Her That Deals Would Be It Mgr David Cuthbert – 2 Years Left On Current Deal To Include Printers. Shirley Saying He Prob Wont Want To Look At Either Just Now With So Much Going On...Try Again With David
23.05.14 – Tried David – No Ans
17.11.14 – Ref Bill Kerr
 Glasgow Academy/ Royal Conservatoire Of Scotland/ Fettes College/Cargilfield School
Spoke With David With Concept”¦.2 Diff Contract”¦.2 Left Out Of 4  On Main One And New Contract On Other”¦.He Will Have To Speak To Shirley As She Holds The Purse Strings And Come Back To Me”¦Diary On
11.06.15 – Shirley Back On Monday - Try David – N/A”¦.
03.09.15 – Try Again With Shirley”¦..Left Msg For Call Back”¦..Tried David Also But No Ans”¦..
4.9.15 – Called Again And Left Anothet Message”¦..
07.09.15	10.49	1St Apt	Ref – Bill Kerr At Glasgow Academy
Previous Apt With Bursar Shirley Love And Have Been Trying To Get Back In But Keeps Bouncing To David Cuthbert (Ict Mgr)”¦When Spoke With David Put Back To Shirley. Left A Few Messages With Shirley Recently But No Joy So Called Again And Have Arranged With David Adv Last Time Spoke With Shirley Said He Would Deal With. Sounds Like They Are Looking At Things Just Now (Mentioned Had E’D Shirley Recently). 2 Diff Contracts With Concept 4 Year Deals On 6 Copiers And 1 Almost 3 Years Into. Other One He Reckons 1 Year Into 4. David Saying Mostly Using Mfd’S And Any Printers Left Are Now Staff’S Responsibility To Pay For Running Costs As Costs Were Getting Out Of Hand. Apt 11/09 @ 3.30 P.M. (Prefers This Time When Kids Home)   	Nw
10.09.15 - Just Going To Voice If You Can Call In The Morning Offer Tomorrow At 2Pm Tues 4Pm Wed 4 30 And Anytime Thursday Afternoon
Call From Karen (Said She Was Calling In Reply To Msg For Shirley)
11.09.15			Gary Looking To Bring Forward Earlier But No Joy Getting David And Left Msg On Ans To Call Back. In Meantime Had A Call From Colleague At Bursar’S Office (Karen) To Call Back To My Prev Message’S Prior To Speaking To David For Shirley Love (Bursar). Called Again Luckily Got Shirley On Phoned Explained Schools We Work With Etc And David Had Mentioned They Were Looking At Things Now And Asked If It Would It Be Ok To Have 10 Mins Of Her Time Initially – In For 16/9 @ 3 P.M.	Nw
Hi Shirley,
                    Thanks For Your Time The Other Day ,As Discussed And To See If Viable That We Can Offer You Brand New Devices And Reduce Your Costs Can You Tell Me How Long Is Left On Your Existing Agreement And If Viable I Will Take Another Appointment To Move Forward Does That Work For You? Once Again Thanks For Your Time.
Kind Regards
Gary
To Follow Up For Gary Not Heard Back From Shirley
7.10.15 – No Ans Try Again”¦
09.10.15 –Got Shirley On Her Direct – Has Taken Note Of My Number And Gary Working In Glasgow On 30Th Oct So Will Try And Come Back To Me With Termination Date By Then To See About Him Coming Back In. (She Wont Be Off For School Hols)
23.10.15 – Shirley Due Back On Mon”¦..
26.10.15 – Not At Her Desk Try Later”¦.Spoke With Shirley And Still To Get Termination Date And Wants Call Monday To See If Worth Taking Forward – Said Someone Has Been Asking For Info Similar Business So May Be Another Company Involved”¦In Diary To Call
2.11.15 – Not At Her Desk Try Later This Afternoon”¦.2Mro”¦
4.11.15 – Message Via Colleague Shirley Saying Probably Not Applicable Just Now And Would Get In Touch If Thing Change”¦.Diary On And Call Again
4.9.18  -Board Member (Managing Partner At Kerr Stirling – Colin Mckenzie)
June Gililand Head Principle”¦.Mr Pocock”¦ New Bursar
In Partnership With Another Rschol (Think Kelvinside)

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